FREQUENTLY ASKED QUESTIONS
What is Grand Rapids Chair Company?
Grand Rapids Chair Company is a restaurant and hospitality furniture company dedicated to making high-quality and design-forward products. We specialize in the design and creation of chairs, barstools, and tables for restaurants, but we know our products are also used in offices, hotels, universities, and retail spaces—and we love them all the same. We make the majority of our products in our Grand Rapids, Michigan, factory.
How did Grand Rapids Chair Company get started?
In 2001, owners and founders Dave and Jill Miller wanted to create their own line of restaurant chairs. From
Working with industrial designers, we’ve continually pushed the envelope on what design can mean in restaurants. We don’t skimp on quality. Most of our products are BIFMA tested
Where can I see your literature?
We’re flattered! Please feel free to download any of our existing literature on our Resources page or email our literature department at email@example.com to get started. Our literature is meant to inspire and express our furniture in unique and interesting ways. For that super-detailed product information, you can get that on our product pages.
How do I unsubscribe from emails?
Please click here and follow the instructions.
Who designs your products?
We enlist the help of
How do I order your products?
Our expert customer service team
Additionally, we also have nearly 100 independent reps throughout the United States
Are your products environmentally friendly?
A clean planet is very important to us. That’s why we take steps to use as many local suppliers and materials to build our products. For example, all of the wood used in our solid wood tables comes from sustainably harvested Midwestern forests. Plus, by working with suppliers in our own backyard, we reduce complicated logistics. Here are a few more ways we reduce our environmental footprint:
- We use steel that contains up to 30% of recycled content
- 100% of our internally generated steel and aluminum scrap are recycled
- 100% of our scrap wood is recycled
- 100% of our shipping skids, cardboard, and paper are recycled
Where do I send C.O.M.?
We’re happy to honor your C.O.M. request, but because we can’t schedule your order until we know when your C.O.M. will arrive at our facility. We ask that you please complete this form. This will help us get your order out on time. Please send your C.O.M. two weeks prior to the ship date of your order. For TON items, like Merano products and Bentwoods, we will need the form even sooner. Please contact Customer Service at firstname.lastname@example.org for our TON fabric and C.O.M. policy.
Ship to Address
1250 84th Street SW
Byron Center, MI 49315
What is your upholstery policy?
Our C.O.M. program gives you the ability to use nearly any upholstery material you desire. We do not have a fabric program currently, but we do work with major mills to provide pricing that is graded